Over 12 years of experience as a Learning Specialist, collaborating with business units to tackle complex challenges in training and talent development.
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12+
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Shared Reality
600+
1 Mil+
Designs and develops engaging learning programs and performance support tools for retail and corporate teams, focusing on improving key business metrics and enhancing employee skills.
On the frontline of battling online misinformation, conducting OSINT investigations and developing Trust & Safety strategies to protect online platforms from malicious actors.
Led global vendor education programs supporting over 100,000 people. Consulted with director-level executives to design training that reduced time-to-competence by 80%.
Designed and developed an innovative K-12 educational program using gamification to teach students about environmental conservation, forestry management, and the role of the Forest Service.
Created accessible eLearning modules on child protection policies and emergency response protocols, translated into multiple languages for deployment to UNICEF field staff worldwide.
Founded Cognito Solution, a human-centric design consultancy. Operates as a UN Preferred Independent Contractor, creating innovative learning solutions for global clients.
As a consultant for the United Nations Institute for Training and Research, Kai-Jen developed specialized curricula for global peacekeeping and diplomacy programs, leveraging micro-learning and simulation.
Built and led the VR development team, growing it from 3 to 22 members. Salvaged over 30 at-risk projects and delivered innovative VR training solutions for top-tier clients.
Established a continental tax academy for the African Tax Administration Forum, enhancing tax administration capabilities across Africa and exceeding program goals by 200%.
Of course. Kai's journey began with establishing a continental tax academy at ATAF, building foundational program management skills. At IQbusiness, he became a 'disaster manager' and VR pioneer, building the first VR dev team. Founding Cognito Solution allowed him to operate as a UN-preferred consultant. At Meta, he scaled global training programs for over 100,000 people, and at Active Fence, he delved into Trust & Safety. Currently, at Primark, he's designing learning experiences for a major retail workforce, blending all his past expertise.
Kai's core strategy is adaptability rooted in human-centric design. For every industry, he starts with a thorough Learning Needs Analysis (LNA) to understand the unique culture, challenges, and business goals. Whether it's compliance in banking, safety in mining, or policy in tech, he tailors the learning solution—from VR simulations to micro-learning—to align directly with the specific performance metrics that matter most to that sector, ensuring relevance and impact.
Certainly. At IQbusiness, Kai salvaged over 30 at-risk projects. His approach is methodical: First, he conducts a rapid audit to diagnose the core issues—be it scope creep, stakeholder misalignment, or resource gaps. He then re-engages all key stakeholders to establish a single source of truth and reset expectations. Using an Agile framework, he creates a clear, actionable roadmap with tight feedback loops, transforming chaos into a structured plan that drives the project to a successful completion.
A great example is his work at Primark. Instead of traditional role-playing, Kai leverages AI to create practice bots that simulate challenging customer interactions for retail staff. These bots provide a safe space for employees to practice their skills, offering instant, confidential feedback on their responses. This AI-driven approach significantly scales practice opportunities and reduces the 'time to competence' for new hires.
Kai is proficient with a wide array of industry-standard tools. For authoring, he uses the Articulate 360 Suite, Captivate, and Elucidat. For creative and video work, he relies on the Adobe Creative Cloud (Premiere, After Effects) and Vyond. For VR and AR development, his go-to is Unity. He's also experienced with various Learning Management Systems (LMS) like Cornerstone and SAP LMS.
A highly experienced Learning & Development Specialist, Program Manager, and Innovator with over 12 years of expertise in creating human-centric solutions. Passionate about leveraging advanced technologies like VR and AI to drive measurable organizational impact, consistently reducing "time to competence" by up to 80%.